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No Respect!    
     
For many years, and in large percentages, the small engine and power equipment industry has missed the mark of professionalism that is the standard for other industries.

Part of the reason for this lack of professionalism is a direct result of a poor attitude from the general public who have little or no respect concerning the equipment they own.

What do I mean by that? The equipment and engines brought in for repair often show signs of misuse and neglect. Many are poorly maintained for months or years at a time and are brought in for maintenance or repair
only when they break.

It's been my observation in many of these situations that age, income or education will seldom make a difference when it's time to pay for services rendered.

Although many repair businesses do an excellent job in the service department and with reasonable pricing, they are too often rewarded for their efforts by having the customer argue, yell and complain when it's time to pay.

This is what I refer to as the
I.J.A. Syndrome:

"It's just a lawn mower", or "It's just a ...."

That situation is often compounded by the I.O.P.$.F.I. Syndrome:

"I only paid $... for it when it was new! "

I've often seen and have even been on the receiving end of temper tantrums thrown by customers afflicted with these maladies. It's hard to run a business professionally or profitably when a large portion of the customer base shows little or no respect for the products they own, or if they believe that labor rates should be dictated by the original cost of the product.

Please consider this before getting angry about the cost of repairs:

  • Utility rates, telephone service and other expenses are much the same for ANY service business.

  • The employees of these businesses have similar living expenses as everyone else and should receive fair wages for their work, just as you would expect.

  • The business owner who has made an investment is entitled to earn a profit, just the same as with any other business.

To Summarize:

  • You are entitled to and should demand excellent service, fair pricing, and honest treatment.
  • These services should be performed by knowledgeable technicians, using quality parts, in a reasonable amount of time.

Anything less than that is unprofessional and good reason to take your business elsewhere.

On the other side of the issue:

  • You made the purchasing decision for your equipment and the repair center should not be expected to discount their services based on the price you paid for the equipment.


Regardless of the type of equipment or the price you paid for it, the easiest way to avoid costly repairs is to properly use and maintain the equipment instead of throwing a temper tantrum or brow beating the folks at the repair center.

 
 
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